Shipping & Payments

SHIPPING

Delivery Zone

AUDREY items are delivered everywhere in Italy and internationally, with the exception of overseas departments, Corsica and the Principality of Monaco.
AUDREY does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country different to that of the delivery address will not be processed.

Delivery types and times

Home delivery:

Delivery from Monday through Friday for any order placed online or by Email.
This service is not available on holidays.
The expected delivery time is 5-8 business days after placing the order.
This delivery service is offered free of charge by AUDREY.

AUDREY will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on Audrey.care or by contacting our Customer Service during the opening hours indicated in the Contact section of the Site.

Delivery Charges

Shipping fees for online orders depend on the delivery method chosen.

Gifts

AUDREY Gift wrapping:

All our products are delivered in AUDREY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.

Personalized message:

We offer the option to include a personalized message when sending a gift order. Please note that AUDREY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.

Receipt and Price:

The receipt (in PDF format) of your order on Aaudrey.care will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.

To contact our Customer Service, please consult the “Contact” section of the Site.

PAYMENT

Payment Methods

AUDREY accepts the following payment methods for online purchases: Visa, MasterCard, American Express and Paypal. An authorization application will be sent to your bank.
Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.

Security of payments

All transactions made on the Audrey.care site are highly secure. An SSL encryption system is in place to protect personal and payment data. AUDREY agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, MasterCard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholders identity and confirming the transaction.
Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verification’s and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

VAT

All prices are inclusive of VAT. At present, we cannot offer you a VAT refund service for any purchases that may be eligible for tax refund.