Faq

Product

When will my product expire?

A date of minimum durability is only required for products whose shelf-life period is 30 months or less. All cosmetic products have been tested and shown to be stable for more than 30 months (2 ½ yrs) and therefore do not specify a date of durability. In the rare cases where a product’s shelf-life is less than 30 months, Audrey provides a date of durability on the packaging.

For products that do not have a date of durability, Audrey specifies a “period after opening” (PAO) which is represented by a logo of an open jar with a number followed by the letter M (which represents the number of months). Once the PAO has elapsed, it is recommended to discontinue the use of any remaining product.

Is Audrey a natural brand?

Audrey products combine the power of naturally occurring and advanced clinical ingredients that are simple to use, highly effective and free-from parabens, paraffins, silicones & sulphates.

needs of skin, subsequently these marketing terms have no consistent definition nor do they clarify a product’s safety or efficacy.

Audrey is committed to optimal skin health for everyone and only formulate with the most efficacious and high-performance ingredients.

Where are Audrey’s products made?

All our products are produced in Italy.

Is your brand cruelty free?

Our products and ingredients are not and will never be tested on animals, under any circumstances.

Purchase

Do I have to create an account to make a purchase?

No, you can still complete purchases without making an account and you won’t be promted to sign up if you don’t login at the checkout.

Which payment methods do you accept?

EU (https://eu.Audrey.com) – Visa Debit / American Express/ Credit Card / PayPal/ Mastercard/ Diners Club/ JCB

I placed my order but haven’t yet received an update or confirmation number?

It can take up to 30 minutes for funds to clear from the payment provider but once approved you will receive an email with your order number. Please reference this order number in all inquiries.

How do I change or cancel my order?

Please contact us within 1 hour of order placement via email and we will do our best to accommodate your request to change or cancel your order.

What is the average delivery time?

Once your order is processed It will normally take 5-7 business days to arrive, however this can vary slightly depending on individual customs clearance processes per country.

For more information specific on shipment processes please visit our Deliveries page.

I have received a faulty item or damaged item.

We are sincerely sorry for this disappointing experience as Audrey ensures rigorous regulation when manufacturing and processing orders.

Please email [email protected] quoting your online reference number with clear images of the product and it’s fault. Please include the product batch code that is printed on the base of the product.

Wholesale

How can I inquire about becoming an Audrey stockist?

We’re so delighted you would like to work with us. To direct your request to the appropriate department please email [email protected] expressing your interest, including detailed information about your business (website, proposal decks etc.).

Do you offer a promotional incentive for corporate business orders?

We have created the Corporate Audrey CORPORATE INCENTIVE PROGRAMME. members accepted into the program will receive an exclusive permanent discount based on their purchase total. For further information and enrolment please email [email protected]

Do you offer a discount for industry professionals?

As industry insiders, we would love to offer you a discount on our products to use for your line of work. Check out our Audrey INDUSTRY INSIDER PROGRAMME for more information and application.