Return & Refund

RETURN

Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. AUDREY offers two types of returns: online or in one of our stores.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

AUDREY does not offer exchanges.

Please follow the returns procedures below in order to return your products to us free of charge.

Returns procedures

Terms and fees of return are provided by AUDREY.

Declare your return Online:

1. Go to the “Sign in” section of the Audrey.care website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you’re signed in, go to your order and click on “Request return.”

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

Return your items with DHL:

1. Place the items you wish to return as well as your delivery receipt inside the box in which you received your order.

2. Once your package is prepared, you can schedule a pickup with our dedicated carrier DHL.

To return your package with DHL:

1. Place the pre-printed return label provided with your order on the outside of the package.

2. Once your package is prepared, you can schedule an appointment for pick up directly online: MyDHL+ on the section “get started now”, “schedule a pickup” and follow the instructions.

Cost of returns

You have the option to return, free of charge, products ordered within 14 days from their date of delivery.

REFUNDS

Terms of refund

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.